APCOA are very proud to announce that our colleague Josh Welch has been presented with a top award as an ACS Pacesetters ‘Officer of Distinction 2021’.
Josh is a Security Supervisor based at our client Hull University Teaching Hospital NHS Trust, for whom APCOA provides security and car parking management at Hull Royal Infirmary and Castle Hill Hospital.
The ACS Pacesetters award relates to an incident where Josh responded to a fire alarm activation in an occupied ward on the 5th floor of Hull Royal Infirmary’s 13-storey tower block. Aware of the potential risk to life, Josh immediately alerted the security team and rushed to the scene, where he found a bin engulfed in flames immediately in front of the ward entrance door. Realising that anyone attempting to leave the ward via this door would be met by a wall of flame and hot gases and seeing further danger from oxygen and clinical lines close by, Josh grabbed the appropriate fire extinguisher and dealt with the fire himself before the fire brigade arrived on the scene.
However, not stopping there, Josh then set about investigating how the fire had begun and identified a patient who may have been responsible for setting the fire. He established through CCTV footage that the male was indeed the fire starter and detained him until the Police arrived on site to make an arrest. The individual was later charged with ‘arson with attempt to harm’.
Kim Challis, Regional Managing Director, APCOA UK & Ireland says:
“We are all extremely proud of Josh. His swift and brave actions during this incident prevented a major incident and likely a full hospital evacuation for our client, together with potential injury or worse.
“He also managed to apprehend the perpetrator, and he thoroughly deserves this prestigious award by ACS Pacesetters.”
Chris Long, Chief Executive of Hull University Teaching Hospitals NHS Trust says:
“Josh is a real credit to our hospital and it’s fantastic to see him recognised for his courage in tackling the fire and then apprehending the person who started it.
“I’m sure Josh will consider himself to have just been doing his job, but the consequences of these events could have been incredibly serious for the hospital and potentially tragic for the people within it.
“Josh showed immense bravery and selflessness, and is truly deserving of this award.”
The ACS Pacesetters membership is made up of contract security guarding companies who are in the top 15% benchmarking and achievement levels set by the Security Industry Authority’s Approved Contractor Scheme.
You may recognise Josh as a member of the security team from ‘A&E: After Dark’, series 2 of which has been recently airing on Channel 5. The programme follows night shifts in the emergency department at Hull Royal Infirmary, where the security team, as well as the local police force, are integral to keeping patients and staff safe – and are regularly featured alongside the medical and nursing staff.
APCOA’s security and parking credentials in the UK healthcare sector are second to none in the industry. We currently provide security and parking services for 18 healthcare clients, with numbers growing all the time. We have developed a suite of products and services, providing intelligent, cost-effective solutions for the healthcare market. To find out more, see www.apcoa.co.uk or contact our press office: UKPress[at]apcoa.com.
APCOA’s front line teams stepped up to help their local communities during lockdown.
APCOA Parking UK has been assisting clients across all sectors during the lockdowns, including local authorities. Besides maintaining parking enforcement patrols and keeping essential routes running, the APCOA team expanded the tasks it undertakes to include a wide range of community support initiatives.
Read more at: bit.ly/3wjPrMm
In April 2020, APCOA took over the contract for providing personnel and services to the security team at Hull University Teaching Hospitals NHS Trust. Now the Trust’s Security Manager has formally thanked them as part of their "Team Shout Out" series to thank people for their hard work during Covid-19.
The team springing into action to protect hospital staff and patients as the UK’s first cases of Covid-19 were confirmed has been thanked for their immense contribution, one year on.
Security staff erected and maintained a cordon around Ward 7 to protect all staff and patients at Castle Hill Hospital as the first two patients with the virus were brought to Castle Hill Hospital in Cottingham from York in January 2020.
Now, the Security Manager at Hull University Teaching Hospitals NHS Trust has thanked the team for their efforts, not just in the early days but throughout all three waves of the pandemic so far.
He said: “The security team are a true force multiplier. Only a handful are directly employed by the trust with most contract staff, provided by APCOA.
“However, ever since that very first day, the security team stepped up and responded immediately, drafting in additional resource at the drop of a hat, providing a security cordon, facilitating a buffer cordon around Ward 7.
“It proved to be just one example of the type of ‘can-do’ attitude the team has.”
As well as dealing with security relating to the pandemic, the security team has also mobilised a new contract seamlessly, bringing improvements and enhanced security provision at both Hull Royal Infirmary and Castle Hill overnight.
They have responded to issues from road blocks to diversions and cordons around both sites to accommodate everything from the new vaccination centre to ongoing construction work.
They’ve also been quick to respond to distraught patients and relatives, respond to fire alarm and provide reassurance to members of the public at all times of the day and night.
He said: “The team have been working to ensure value for money while updating aging security infrastructure, working with staff in our Capital and Estates teams to enhance security technology such as CCTV and access control at both hospitals while keeping the daily tasks running smoothly.”
He said the team had worked an extra 25 per cent of their hours last month alone, not counting the early starts and late finishes which had not been claimed as overtime.
In a direct message to his team, he said: “This team has many of the same faces from when we started on a road of transformation three years ago, but the work ethos and positive outputs is immeasurably improved over that time, despite the challenges and changing landscape.
“You are all a credit to the Estates, Facilities and Development Directorate, the trust, and the NHS. Thank you.”
Here at APCOA, we appreciate this positive client feedback and reiterate the thanks to our colleagues working on this valued contract; we’re really proud of you!
APCOA URBAN HUBS are Providing the Physical and Digital Service Infrastructure for Sustainable Urban Life
APCOA, Europe’s leading parking space operator, has launched APCOA URBAN HUBS to create an integrated ecosystem for the future-ready and sustainable use of parking spaces. To develop and implement their own business models, strategic partners get access to the physical and digital infrastructure of APCOA, and customers benefit from an expanded range of innovative services and products.
APCOA opens its car parks as Urban Hubs to provide the physical and digital infrastructure for strategic partners in mobility, electrification, logistics and on- demand services.
With the strategic expansion of its product portfolio, APCOA forms an integrated ecosystem of Smart City and Smart Mobility services and actively contributes to the sustainable transformation of urban areas and the reduction of CO2 emissions
Real estate owners benefit from embedding their properties in the digital urban ecosystem and gain access to APCOA’s exclusive network of partners
APCOA’s strategic partners include Bosch, Daimler and HERE Technologies, amongst others
APCOA, Europe’s leading parking space operator, has launched APCOA URBAN HUBS to create an integrated ecosystem for the future-ready and sustainable use of parking spaces. To develop and implement their own business models, strategic partners get access to the physical and digital infrastructure of APCOA, and customers benefit from an expanded range of innovative services and products.
“The digital and on-demand economy, especially in the field of mobility and logistics, needs a physical basis and a smart and flexible infrastructure. With more than 11,000 sites we have created Europe’s largest network of digitally connected car parks. Our hubs combine parking with logistics and technology services, shared mobility platforms and charging infrastructure for electric vehicles – and are already making a major contribution to creating the Smart Cities of the future”, explains Philippe Op de Beeck, CEO of APCOA PARKING Group.
Under the APCOA URBAN HUBS brand, APCOA is extending the functionality of its car parking facilities, integrating them into a dedicated digital ecosystem. All car parks are thereby transformed into potential hubs for a broad range of sustainable services, focusing on locations that offer the greatest potential for improving the efficiency of last-mile logistics, reducing inner-city logistics traffic and, as a result, achieving substantial reductions in CO2 emissions. By increasing the provision of electric charging infrastructure, APCOA URBAN HUBS also actively support the mobility transition to electric mobility.
Kim Challis, APCOA’s Regional MD UK & Ireland says, “Over the next few years, we want to continuously expand our UK and Ireland network into several hundred APCOA URBAN HUBS. For our car park owners, our expertise creates value by enabling a sustainable strategy that has a positive impact on the long-term value of their assets. In the UK and Ireland, we are engaged in promising talks with a large number of potential partners. All of them appreciate our high location density and the fact that over 20 million customers are reachable around our properties”.
The APCOA brand has long been synonymous with the consistent implementation of a comprehensive digital and innovation strategy. In 2017, the UK and Ireland business launched APCOA Parkway, its multi-award-winning, scalable platform that provides its partners with integrated, contact-free access to car parks via individual interfaces. Challis explains, “As a result, we are very well positioned to meet the challenges associated with evolving parking space usage and the requirements of all sectors including retail, rail, airports and local government. It is only by anticipating and actively helping to shape fundamental economic and societal processes that we will be able to successfully adapt to and benefit from these changes”.
Urban Hubs is APCOA’s answer to some of the greatest trends of this day and age: the significant growth of online and on-demand commerce, which drives demand for inner-city logistics space, increasing urbanisation and the rise of electric mobility.
… supporting making a difference to the lives of 13,000 people
APCOA is proud to have worked with StreetLink during 2020 to support their essential work. StreetLink, the national referral service managed by St Mungo’s in partnership with Homeless Link, is the main service the public can use to connect people rough sleeping to local support. By using StreetLink, members of the public can alert local authorities and homelessness outreach teams to people sleeping rough in their area, so that they can be located and connected with the local services available to help them off the streets.
APCOA has more than 1,000 colleagues who patrol streets and car parks across the UK as part of their jobs, whether it be in parking enforcement or supporting local authorities in other ways. In London, if they come across someone sleeping rough, they use a mobile app to provide a direct alert to StreetLink, who can then connect those people with vital local services as swiftly as possible. During the COVID-19 lockdown, this interaction has also enabled local authorities and street outreach services to help people to access emergency accommodation.
Kim Challis, APCOA’s Regional Managing Director UK & Ireland said: “Our team is really pleased to assist StreetLink to provide support to those in most need, especially those who are identified as facing homelessness for the first time and are in vital need of support. It’s also one of the practical ways we demonstrate our commitment to social value and sustainability.”
The programme is managed by APCOA’s Local Government Services division, whose Director, Tracey Munford, launched the partnership with StreetLink in London. They are now in the process of extending this service with as many as possible of the 27 local authority partners APCOA work closely with across the UK.
In 2020, StreetLink put 13,000 people in touch with support to help them end their rough sleeping. Its work has never been so important, with the on-going pandemic causing an added level of anxiety and disruption for this vulnerable group of society, and APCOA will continue to provide active assistance.
Motorists in a hurry to catch their Great Northern, Southern or Thameslink train, can now park at the station and pay for their parking up to 24 hours later.
The latest Government advice is to stay at home or stay local to help tackle the spread of Covid-19, but for anyone whose travel is essential, the latest upgrade to parking facilities will be a real time-saver.
‘LatePay’ is offered by APCOA, which has taken over the management of the train station car parks for rail operator Govia Thameslink Railway (GTR). It works in 61 of the firm’s 149 car parks, click here to see station list that use CCTV pictures of number plates (automatic number plate recognition or ‘ANPR’) to automatically check who’s parked where and when.
Using the APCOA Connect website, motorists can, for no extra fee, pay later, to save themselves time at the station or avoid a parking fine if they forgot to pay when they arrived. They can even do it after they’ve come back and driven away, up to 24 hours after they first arrived.
David Gornall, Commercial Director at GTR, said: “LatePay is a valuable improvement we think passengers will welcome right now, if they have no choice but to travel, and in the future when the pandemic is behind us and people come back to the railway in greater numbers. It’s one of a number of features that we believe will improve the customer experience through the introduction of our new parking management partners, APCOA.”
Passengers can also pay by bank or credit card using the payment machines at car parks. However, to help limit the spread of Covid-19 and for the safety of customers and staff, cash payments are not being accepted.
Kim Challis, APCOA’s Regional Managing Director UK&I, said: “We are delighted this important contract with Govia Thameslink is now up and running, adding to APCOA’s growing rail portfolio and enabling GTR customers to take advantage of options like LatePay. APCOA prides itself on customer service and innovation and will continue to invest in the design and development of new market-leading software solutions and products for the benefit of our customers.”
GTR offers free parking at most of its stations for disabled motorists who hold a Blue Badge permit. GTR has written to Blue Badge holders asking them to register and apply for a new permit by 31 January. They do need to register when parking at ANPR car parks, but no registration is required when they park at car parks without ANPR.
APCOA is pleased to announce that Sajini Agrawal has been appointed as a statutory Director of APCOA Parking in the UK & Ireland.
APCOA is pleased to announce that Sajini Agrawal has been appointed as a statutory Director of APCOA Parking in the UK & Ireland. Sajini joined APCOA as finance director in March 2019, having held senior leadership positions in various industries and organisations, including the parking sector. She holds an MBA in finance, and has more than 20 years’ experience in the field.
Kim Challis, Regional MD APCOA UK & Ireland, said “I’m delighted that Sajini’s contribution to APCOA has been recognised in this way. She is an invaluable member of my Executive team and I know will continue to make a significant contribution to our success both in the UK and Ireland.
“Sajini’s appointment is further evidence of our progress in recent years in building a more diverse leadership group. I’m proud that my talented Executive team across UK & Ireland now comprises of a more balanced mix of gender, background, beliefs and experiences with 5 of the top positions on the UK&I board now held by women. Diversity starts at the top of an organisation and by having an inclusive Executive Board we can bring different ideas, perspectives and unique experiences to the decision making; this inclusive culture drives improved performance, open dialogue and higher levels of creativity & innovation – all key attributes for a business to continue to succeed in today’s environment.”
Press Contact: For more information, please contact ukpress[at]apcoa.com
APCOA Parking is delighted to announce that the London Borough of Lambeth has extended its parking services contract for a further 4-year period, from 14 November 2020.
APCOA has worked in close partnership with Lambeth for the past four years, providing high quality parking enforcement services. In 2019 APCOA adapted and expanded the service to introduce environmental enforcement and has partnered with Lambeth on key initiatives to help improve the local environment, such as tackling idling vehicles and Blue Badge misuse.
Of course, this year has been exceptional, with the COVID-19 pandemic providing all local authorities with so many unforeseen challenges. APCOA is proud that the response from all our colleagues working for Lambeth was flexible, positive and proactive, and they supported the Council to deliver a very wide range of services outside their normal working roles. This support included activities such as:
- Patrolling town centres and markets advising on social distancing
- Delivering Personal Protective Equipment (PPE) to care homes, businesses, and clinics
- Working at Cemeteries, Recycling centres and COVID testing sites
- Aiding food banks and preparing food packages
- Delivering residents’ permits and vouchers to local people who could not leave their homes or premises
- Working with the Council’s Parks team, advising the public and enforcing social distancing requirements
- Delivering office equipment to Lambeth council staff to support them working from home
Receiving such a long contract extension from Lambeth Council is recognition of the effort that APCOA puts in to delivering outstanding levels of expertise and customer service.
Neil Fenton, Assistant Director Parking, Street Management & Commercial Neighbourhoods at London Borough of Lambeth, said:
“The support provided by APCOA this year in particular has been phenomenal, but they have also helped to make a significant improvement to the performance of parking and environmental services as a whole over the past four years.
“The team is versatile and supported by high quality management who are continually looking for new ways to evolve their service offering.
“Lambeth looks forward to working in partnership with APCOA for another four years, to explore new initiatives and to continue to provide a gold standard service to residents and visitors to the borough.”
Let’s be honest, a car park isn’t usually a place you want to be standing around in for hours on a bitterly cold night in March. However, earlier this year, just before lockdown began, the Top Gear team came to Wigan…
Filming part of an episode for the new BBC tv series, the production team moved into the Millgate multi-storey car park at Grand Arcade. APCOA Parking was pleased to work with Top Gear to make the car park available in the evening for filming to take place.
As the episode hasn’t yet been released, we’re not allowed to give away too many details, but we can reveal that it involved the three presenters – Paddy McGuinness, Andrew “Freddie” Flintoff and Chris Harris – carrying out speed trials in the multi-storey car park. The APCOA team on site had worked with customers to make sure other vehicles were removed from the area first!
Who knows, after editing it may end up being a bit of a “blink and you miss it” moment, but for some of us in APCOA Parking’s world (and for this Freddie fan in particular!), it was a night out of the ordinary. The new series of Top Gear airs on BBC One and BBC iPlayer at 8pm on Sunday 4th October.
APCOA has a number of car parks across the UK which are suitable for use as film/tv locations – please contact our Press office with any enquiries.
Press Contact: ukpress[at]apcoa.com
APCOA PARKING is delighted to have been recognised for its car park safety record in a recent report published in the Mail Online.
The report, compiled by uSwitch, analysed the 200 most-used car parks in England, Wales and Northern Ireland to identify those car parks where vehicles are most likely to be safe. APCOA currently operates 19 of those car parks and is pleased to see 6 of them appear in the top 10 and none in the bottom 40.
Regional Managing Director for APCOA UK & Ireland, Kim Challis, comments: “I believe this achievement is the result of a strong safety and security ethos across APCOA for customers and employees. It has been a key focus for us in recent years and I am proud to see the effort and commitment we have put into safety recognised in this way. APCOA will continue to strive to improve safety and security at all the sites we manage.”
Supported by clients, many of the car parks APCOA operates have achieved the Park Mark® Safer Parking Award. The Park Mark® Safer Parking Scheme is a Police Crime Prevention Initiative and is aimed at reducing both crime and the fear of crime in parking facilities. The award is managed by the British Parking Association (BPA) and involves a rigorous annual assessment by specially trained police assessors.
• Business in Republic of Ireland and Northern Ireland doubles in size
• Second large Acquisition after APCOA bought Onepark A/S in Denmark
Stuttgart, 9 October 2019 – Europe’s leading parking operator, APCOA PARKING (APCOA), has completed the acquisition of the business of Nationwide Controlled Parking Services (NCPS), one of the biggest car park operators in Ireland, including subsidiaries PEA and Mobile Research Solutions, t/a parkbytext. NCPS manages over 1,100 car parks with a total number of over 100,000 car park spaces. Following approval by the Competition and Consumer Protection Commission (CCPC) the acquisition was legally completed on 8 August 2019.
The combined operation resulting from the acquisition sees APCOA’s business in the Republic of Ireland and Northern Ireland double in size to cover more than 1,750 site locations and it will enable them to service all counties in both countries.
“We view this as a very exciting development for APCOA and NCPS as the companies complement each other well. This acquisition combines the strengths of the businesses across all sectors, markets and geographies and brings together two strong management teams with complementary skills and abilities”, says Philippe Op De Beeck, CEO of APCOA PARKING Group.
In addition, with the financial backing of the APCOA group, the combined operation in Ireland benefits from increased opportunities for further investment in the business and technologies. With the joined expertise and customer base across both countries, the acquisition makes APCOA a leading mobile parking operator providing convenient, cashless and cost-effective payment options to nearly 200,000 parking customers.
During the integration process day-to-day operations continue as at present. APCOA and NCPS will continue to focus on providing the highest levels of customer service.
APCOA’s existing business in Northern Ireland operated a number of sites including two city centre multi storey car parks in Belfast city centre. The NCPS subsidiary PEA brings a further c. 80 locations, primarily in the greater Belfast area with key sites such as the iconic Titanic Quarter, numerous NHS hospitals and Trusts and the Odyssey Event Centre.
APCOA sees this investment as strengthening their position in Ireland and providing a platform for increased growth. “APCOA and NCPS both view this as a real opportunity to broaden the strength of our services to our clients in Ireland and to improve our capabilities by bringing together the best knowledge, systems and operational experience and practice”, says Op De Beeck.
Already in the beginning of May APCOA bought Onepark A/S in Denmark one of the country’s leading parking operators with 170 employees operating about 600 parking sites with 50,500 parking spaces. With OnePark, APCOA was able to expand the number of contracts by 540 and is now the market leader in Denmark. The two companies are already fully integrated and have moved into a new Head Office.
APCOA PARKING Group have joined The Climate Group’s EV100 initiative, committing to install EV charging infrastructure through the 2020s to help accelerate the transition to electric transport
The Group’s EV100 commitment will commence in the UK and Ireland, before rolling out to all other countries.
In the UK APCOA, has committed to switching its 300+ mopeds, cars, vans and buses to electric by 2030. APCOA PARKING will also install charging infrastructure over the same timeframe, to encourage EV uptake by its customers and 5,000 employees.
APCOA together with its clients are focused on upgrading all its London based car parks to include EV charging. The first site to go live is Bryanston Street Car Park near Oxford Circus.
Kim Challis, Regional MD, (UK & Ireland) said:
“We believe it is our responsibility to develop our company and the services we provide to our clients in a responsible and sustainable way. The UK will lead the way and share experiences with other APCOA countries, with the aim of mainstreaming electro-mobility across the APCOA PARKING Group’s entire international operations by 2030.
"We have already re-engineered our travel policy to incentivise our staff to migrate to electric vehicles and, in addition, we are working with our clients to install electric charging points across the country. To date we have installed c.50 charging points at our locations across the South of England, with a further 40 planned by end of 2019. Furthermore, we are implementing emissions-based pricing structures, aimed at rewarding customers using electric/hybrid vehicles.”
The Climate Group’s full press release can be viewed here
APCOA Parking (UK) Ltd has been awarded a new five-year contract to provide Off street enforcement Services on behalf of Stafford Borough Council.
Through a competitive tendering process, APCOA’s innovative and customer focussed approach secured this Contract from well-entrenched incumbents OCS who had delivered this service since 2008.
The new contract, which comes into effect on the 1st April 2019, will see APCOA's Local Government Enforcement sector working in partnership with the Council to bring about a number of improvements and innovative solutions.
APCOA will be providing a range of services to the Council including Off-Street Parking Enforcement, car park management; inclusive of the Waterfront & Riverside Undercroft car parks, cash collection services and the maintenance of Pay and Display machines.
Throughout the five-year term, which has the option to extend for a further two twelve month periods, APCOA will draw down on its broad range of parking and mobility management expertise, delivering high quality service for Stafford Borough Council, it’s residents and visitors, whilst generating best value for taxpayers through a range of improvements and service initiatives.
APCOA’s Managing Director Kim Challis said:“The award of this contract, following a highly competitive commercial tender, is a clear demonstration of the quality and value for money offered by APCOA in the UK. The new contract will see Stafford Borough Council and APCOA working in partnership to deliver a step-change in the delivery of these services for the benefit of residents and visitors alike.”
APCOA Parking is delighted to be awarded a new 4-year contract, with a possible extension for 4 years, with Calderdale Council for the provision of on and off-street parking enforcement services.
Under the new contract, APCOA will provide a flexible enforcement regime that is intelligence led and will help increase compliance, whilst reducing congestion within the Borough.
The contract will include on and off-street parking enforcement; provide additional support for special events and supplementary services as required.
APCOA are an established name in delivering integrated parking enforcement solutions to Local Authorities for over 35 years and we are currently delivering parking solutions to over 20 Local Authorities.
APCOA’s Regional Managing Director Kim Challis said: “We are delighted to have been chosen by Calderdale Council to be their parking partner for the next 4 years. Our approach to this contract will be focused on the delivery of an efficient, innovative quality service, in line with the expectations of the Council, its residents and visitors.”
On the 6th June 2018 APCOA Parking Services commenced a new contract with Lincolnshire County Council to provide the Council with their Notice Processing service.
The new 5-year contract will see APCOA working with Lincolnshire County Council to provide this full back office service to the Counties parking enforcement contract which is also operated by APCOA Parking Services.
To assist APCOA in providing this service APCOA are working with Swindon based Parking Enforcement specialists Chipside who are well known throughout the parking industry.
In a similar vein to the Parking Enforcement framework agreement, the new agreement will also give the option to Districts within County to also join the framework agreement.
Mick Phoenix, Network Management Commissioner, for Lincolnshire County Council commented, "This is the start of a Unique partnership and we are all looking forward to the development of a successful long-term relationship"
APCOA Parking (UK) has been awarded a new five-year contract to provide Parking Management Services to East Hertfordshire District Council, Stevenage Borough Council and Welwyn Hatfield Borough Council
The new contract, which comes into effect on 17 January 2019, will see APCOA's Local Government Enforcement sector working in partnership with the Authorities to bring a number of improvements and Innovative solutions.
The contract covers a range of services including On and Off-Street Parking Enforcement, the roll out of a cashless payment solution, car park management, cash collection and maintenance of Pay and Display machines. APCOA Parking(UK) will be working in partnership with Imperial Civil Enforcement Solutions Limited whom will be delivering a comprehensive enforcement IT solution for this contract.
Throughout the five-year term, which has the option to extend for a further two years, APCOA will draw down on its existing enforcement blueprint to provide continuity and best practice for East Hertfordshire District Council and its partner Authorities, while generating best value for taxpayers through a range of improvements and service initiatives throughout the Contract.
Gary Jones, executive member for parking, said: “We are pleased to welcome APCOA on board as our new contractor for parking management across East Herts; we look forward to working together."
APCOA’s Regional Managing Director Kim Challis said: “We are delighted to have been chosen by East Hertfordshire Partnership to be their parking partner for the next 5 years. Our approach to this contract will be focused on the implementation of new innovative technologies and the delivery of an efficient, quality service, in line with the expectations of the Councils, its residents and visitors.”
APCOA is delighted to be working in partnership with South Western Railway (SWR) to deliver innovative improvements and updates to all 135 station car parks across its franchise over the next four years with a possible extension of one year.
The contract will commence on the 20th September 2018 and APCOA will be responsible for providing a comprehensive car park management service, new technology & systems which will integrate to provide a seamless digital parking environment that will improve customer satisfaction and customer convenience within the car parks.
APCOA, in partnership with other suppliers, will deliver a range of improvements to SWR’s car parks. These include new payment methods, automatic number plate recognition (ANPR) bay sensors and the cashless parking payment services via RingGo. However, not all of the technologies will be deployed at each of SWR’s car parks
Peter Williams, SWR’s Commercial Director said “Station parking is important to many of our customers. The new technologies will make it easier for our customers to find spaces as we make available real-time car park occupancy, and to pay for their parking."
APCOA’s Regional Managing Director Kim Challis said: “We are delighted to have been chosen by SWR to be their parking partner for the next 4 years. Our approach to this contract will be focused on the implementation of new innovative technologies and the delivery of a quality service which drives an improved enhanced customer experience for SWR customers."
APCOA Parking and University Hospitals of North Midlands NHS Trust have extended and expanded their ten year partnership with a new online parking permit application portal. The system will streamline the permit application process, allowing staff to apply for or renew their permits easily online.
With 7000 applications and renewals a year, the portal will free up considerable time to allow hospital staff to get on with their important work to help patients.
This new service comes as APCOA and the University Hospitals of North Midlands NHS Trust announce the continuation of their partnership with a new three year contract that will commence on 1st August 2017.
The contract, which can eventually be extended by up to seven years, covers over 1700 spaces across a range of car parks at the Royal Stoke University Hospital, including a number of 20-minute drop-off bays.
APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“The new virtual permit application system will bring the issuing of staff permits into the digital age, and should make the whole process simple and convenient for all.”
Andrew Foster, Transport and Car Parking Services Manager, for University Hospitals of North Midlands NHS Trust, said:
“We are looking forward to working closely with our car parking management partners APCOA.
“The setting up of the new Portal service will greatly improve the customer experience and management of our permit system.”
• The contract will see APCOA manage 1297 spaces for five years
• Together, the new partnership hope to upgrade and refurbish parking facilities at the hospital
• The new contract marks APCOA’s re-entry into the market on the Isle
APCOA and the Isle of Wight NHS Trust commence new contract
APCOA and the Isle of Wight NHS Trust have announced the commencement of a new contract for parking services and security at St Mary’s Hospital today.
The partnership is set to make parking at St Mary’s easier with upgrades and refurbishments to parking equipment, including a virtual permit system, planned for 2017. These improvements will streamline the processes on site and enhance parking experiences for visitors, staff, and patients.
The five year contract, which has the option to be extended by an additional two years, will see APCOA manage services across a total of 1,297 spaces, 24 hours a day, 7 days a week.
The agreement marks APCOA’s re-entry into the Isle of Wight market, being the first contract in the area since 2009, when APCOA last worked with the hospital.
Bringing much-needed upgrades to the car parking arrangements
Commenting on the new contract, APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“The Isle of Wight is a wonderful place to work, and APCOA is thrilled to be operating on the island again. We are looking forward to strengthening our relationship with the Trust and St Mary’s Hospital over the next five years.”
APCOA is an experienced parking and security provider across the UK, with a network of 17 sites across the healthcare sector. This means we are able to provide the Trust with a bespoke and innovative solution that fits the needs of the hospital, their patients, and visitors.”
Jon Burwell, Executive Director for Strategy and Planning for Isle of Wight NHS Trust, said:
"The partnership with APCOA will provide an excellent opportunity to bring much needed upgrades to the car parking arrangements at St. Mary’s making it safer for all patients, visitors and staff to the site. This will bring car parking up to similar standards to that found at other public sector sites with modern technology used to improve the user experience.”
• APCOA and Chiltern Railways mobilised the contract 8th May
• The contract covers 27 stations across the country for five years
• The partnership aims to bring a number of updates and innovations across the railway’s network of car parks
APCOA and Chiltern Railways start partnership
Chiltern Railways have awarded APCOA Parking a five year contract for parking at their 27 stations across the country.
The contract, which went live 8th May, covers a range of services including maintenance, revenue enforcement and collection, security, and Automatic Number Plate Recognition technology. With over 9,600 car parking spaces across the railway’s estate, this change of nationwide service provider is set to streamline the journeys of a huge number of travellers.
Working together to innovate
APCOA are an established name in the rail parking sector, managing car parks across the country on behalf of Network Rail, GWR, and TransPennine Express. With the addition of Chiltern Railways, APCOA’s management portfolio will expand to reach 183 stations up and down the country.
APCOA and Chiltern Railways will be working together over the contract term to plan and implement a number of innovations across the railway’s network of car parks, with a specific focus on customer service and convenience. Technology such as online and mobile payment systems, the elimination of paper tickets, and electric vehicle charging are all areas the companies are keen to explore.
Creating a seamless travel experience
Speaking on the new contract, APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“As a railway that is renowned for customer service and innovation, APCOA is delighted to be working with Chiltern Railways to provide a comprehensive parking solution across their car parking estate.
APCOA is uniquely placed to provide a bespoke and innovative solution to support Chiltern in making sure their parking services compliment the high levels of performance and service they are famous for.”
Peter Williams, Interim Commercial Director for Chiltern Railways, said:
“We are committed to providing high levels of customer service and look forward to working with APCOA to maintain these standards and enhance services in the future. The partnership will drive the introduction of new technologies and deliver an increasingly seamless travel experience for those travelling with Chiltern Railways.”
Civil Enforcement Officers to take on environmental enforcement role. Focus will be on prevention, education and working with the local community. The enforcement team will receive extensive training on their new role.
Parking Enforcement Officers in Lambeth are set to expand their role beyond giving out parking tickets - and will soon also be responsible for issuing fines for other offences such as littering, street urination and fly-tipping.
The enforcement team will be given extensive extra training and will also engage with businesses and residents to pick up local concerns under a new Lambeth Council contract with APCOA Parking.
Kim Challis, Managing Director for APCOA UK & Ireland, said:
“This is a big vote of confidence from the London Borough of Lambeth, and a recognition of the broad range of services that APCOA provides for local communities.
“By bringing Community Enforcement Officers into the community we will provide a quality service for local residents and business owners. Our partnership with Lambeth will reposition CEOs to focus on education and prevention instead, working with the community in a more co-operative way.”
The new contract will cover a range of services, including prevention
The £27 million contract, awarded after a competitive process, will go start on November 14. The eight-year contract, which will run for an initial four years, will see APCOA take on 96 existing staff.
The APCOA contract to manage parking in the borough will also cover operating a car pound, vehicle removals and operating Lambeth’s CCTV control room for parking services.
Cllr Jenny Braithwaite, Cabinet member for Environment & Sustainability, said:
“Managing our streets goes beyond just ticketing illegally parked cars. We are taking this opportunity to get on top of a whole range of environmental issues that residents have told us they are concerned about.
“It may not be the biggest issue in the world, but at Lambeth we believe littering and fouling our streets is totally unacceptable behaviour which is why we are looking at this new way of getting on top of the problem.”
APCOA Parking has won three British Parking Awards – the most of any parking provider this year.
APCOA’s 530 space Park & Depart facility at Aberdeen International Airport won the Best New Car Park accolade. The design and build of the car park required APCOA to overcome a number of challenges to obtain planning permission, specifically regarding bird control, landscaping, draining an a lighting plan to minimise the car park’s impact on aircraft during take-off and landing. LED lighting has been used to minimise energy usage.
APCOA employees picked up two awards – Charlene Charles for The Front Line Award and Yoofi Halm for the Young Parking Professional Award.
Kim Challis, Regional Managing Director of APCOA UK & Ireland, said:
“We’re thrilled to have won so many awards at this year’s British Parking Awards.
Aberdeen International Airport’s Park & Depart facility was the first end-to-end design and build project completed by APCOA, so to have won an award for it is a great testament to our ability to deliver such projects.
I’m particularly proud of our members of staff who won awards for their hard work – Charlene Charles in our national customer service centre and Yoofi Halm who was named as the Young Parking Professional of the year. They are hardworking members of our team, and my congratulations go to them.”
APCOA Parking has expressed its delight at winning an award for 'Improving Every Day' at Heathrow Airport's inaugural supplier awards on 12th November 2015. The awards were initiated by Heathrow to recognise excellence in the airport's supply chain.
An independent panel judged APCOA to be the supplier most committed to continual improvement, based on the company’s development of an enhanced approach to the car park control room and network operations.
The award recognised APCOA’s innovative ‘One Network’ solution to replace multiple control rooms and manned kiosks across the car parking estate, with one single control room which is manned 24 hours a day. This streamlining of control room services has enabled APCOA to more efficiently manage control and communications within the car parks, delivering a better service for airport users.
Kim Challis, APCOA’s Regional Managing Director for the UK & Ireland, said:
“We are delighted to have won this prestigious award from Heathrow. APCOA employs over 350 staff at Heathrow, who ensure that airport users who drive to Heathrow enjoy a first class and seamless experience when using the car parks.
“We strive to identify innovative solutions for our clients that deliver an improved service experience, so we’re particularly pleased to have won this award for ‘Improving Every Day’.”
• Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor for APCOA Parking at Exeter Airport, has won the Inspiration Award at this year’s British Parking Awards
• The award recognises her enthusiasm and dedication to her role in the face of cancer
• APCOA scooped two awards this year, highlight the great work and dedication of the company and its colleagues across the airport sector
Congratulations in order for Vanessa after her fantastic win!
Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor for APCOA Parking at Exeter Airport, has won the Inspiration Award at this year’s British Parking Awards. Vanessa won the prize for her dedication, fantastic work ethic and fundraising efforts. Vanessa is a model employee who, despite living with cancer for the last seven years and undergoing at least one operation every year, is entirely committed to her role.
In a rollercoaster awards ceremony, Vanessa was passed up for ‘Parking Person of the Year’, the award she was originally nominated for, but went on to win the ‘Inspiration Award’. The only winner to make an acceptance speech, Vanessa said she believed in the power of positivity to make a difference in people’s lives.
Through APCOA’s constant support, Vanessa has been able to take five external qualifications and a multitude of internal training sessions at work. She is now able to provide cover for site supervisors when needed and take a more active role in managing the team.
As well as working for APCOA and running her own delivery company with her husband, Vanessa is a serial charity fundraiser. She has raised over £4000 in the last three years, taking part in eight fundraising runs and walks across the UK.
APCOA’s Managing Director Kim Challis very proud of Vanessa’s accomplishments
Kim Challis, Regional Managing Director of APCOA UK & Ireland, said:
“APCOA works hard day in day out across the UK, so we are thrilled to have received two awards at the British Parking Awards this year.
I am particularly proud of Bus Driver and Customer Service Advisor Vanessa Fyles-Legg at Exeter Airport who, through her enthusiasm and devotion to her job, has won the ‘Inspiration Award.’ Vanessa is a brilliant employee who, despite living with cancer, shows her commitment to her role every day through her hard work, dedication to improvement, and interactions with colleagues and customers alike.”
Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor for APCOA Parking at Exeter Airport, said:
“People ask me how I do it. I tell them I’m a believer in smiling. I believe that if I smile at you, you smile back at me, and you take that smile with you and spread it on to someone else.”
• APCOA Parking scoops two awards at the 2017 British Parking Awards
• The awards, which recognise APCOA and its employees within the airport parking sector, highlight the great work and dedication of the company and its colleagues
APCOA wins two awards at the British Parking Awards
APCOA Parking’s key role within the airport industry has been recognised at the British Parking Awards through two awards for their work in the sector. With one win for a project at Heathrow, and another for one of their dedicated employees at Exeter Airport, the company has solidified its position as Britain’s airport parking management provider of choice.
At Heathrow, parking facilities have once again been recognised, with the airport and parking duo scooping a ‘Special Jury Award’ for their new Authorised Vehicle Area. Opened in 2016 in order address local issues with private hire vehicles, the site keeps around 3,000 vehicles out of residential roads daily, and prevents congestion for the surrounding communities. The win follows on from APCOA and Heathrow’s success last year, where they received a commendation for their Business Parking at Terminal 5 in the ‘Best Surface Car Park’ category.
Meanwhile, Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor at Exeter Airport, won the ‘Inspiration Award’ for her dedication and fantastic work ethic. Vanessa is a model employee who, despite living with cancer for the last seven years and undergoing at least one operation every year, is entirely committed to her role.
Through APCOA’s constant support, Vanessa has been able to take five external qualifications and a multitude of internal training sessions. She is now able to provide cover for site supervisors when needed and take a more active role in managing the team.
APCOA’s Managing Director Kim Challis is thrilled with the wins
Kim Challis, Regional Managing Director of APCOA UK & Ireland, said:
“APCOA works hard to support the airport industry across the UK, and we are thrilled to have received two awards in the sector. It is fantastic to see the hard work of Heathrow and our teams being recognised again this year.I am particularly proud of Bus Driver and Customer Service Advisor Vanessa Fyles-Legg at Exeter Airport who, through her enthusiasm and devotion to her job, has won the ‘Inspiration Award.’ Vanessa is a brilliant employee who, despite living with cancer, shows her commitment to her role every day through her hard work, dedication to improvement, and interactions with colleagues and customers alike.”
• New contract for the Bridge and Bellingham Leisure Centres in South London
• As the services ramps up, the latest technology will be installed to ensure a smooth customer experience
APCOA and Fusion Lifestyle work together to begin contract
APCOA Parking UK & Ireland and Fusion Lifestyle are pleased to announce the commencement of a new contract for two car parks at Bridge and Bellingham Leisure Centres in South London.
The car parks will be operated using the latest payment technology and number plate recognition systems including pay by phone and online. APCOA worked with Fusion Lifestyle to devise these improved parking solutions to allow users to park and pay with ease. They also allow APCOA to observe and respond to demand centrally.
The leisure centres themselves offer pools, gyms, squash courts, pitches and group classes, as well as cafes and soft play areas for children.
This new contract expands APCOA and Fusion Lifestyle’s relationship, buildings upon a successful partnership with at Glassmill Leisure Centre in Lewisham.
APCOA’s Managing Director Kim Challis is looking forward to working with Fusion Lifestyle on site
Discussing the new contract, APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“As we all become more conscious of the importance of our health, APCOA is proud to be working with Fusion Lifestyle to provide the local community with a seamless and stress-free parking experience when exercising.
We know the new technology we have put in place, as well as our team’s extensive experience, will improve the service offered to leisure centre users, and we look forward to building a long term working relationship on site.”
• 10 year contract sees London Borough and APCOA build long-term partnership
• The service will begin in April 2017 and see APCOA provide a range of services including on and off street enforcement and cashless parking administration
Competitive bidding process sees APCOA win Bromley and Bexley contract
The London Boroughs of Bromley and Bexley have jointly awarded APCOA with a new ten year parking contract.
Following a competitive tender process, APCOA’s commitment to continuous improvement and excellent service delivery was among the main factors contributing to the award of the new contract.
APCOA’s Managing Director Kim Challis is thrilled to be working with the London Boroughs
Kim Challis; APCOA’s Regional Managing Director for UK & Ireland, said: “We’re hugely excited to begin this major new partnership with the London Boroughs of Bromley and Bexley. This contract award is a major vote of confidence in APCOA’s services within the parking industry.
Kim added: “I am thrilled that together we can take the opportunity to introduce and develop the new technologies that are evolving within the industry.”
Ben Stephens, Head of the Shared Parking Service (London Boroughs of Bromley and Bexley) said: “We are committed to providing customer service to the highest of standards and look forward to working with APCOA to maintain these standards and enhance our services into the future.”
The contract challenges the current status quo by providing the two boroughs with harmonised services
Bromley and Bexley became a shared service in 2013. To date, these authorities have utilised the services of separate contractors to undertake parking enforcement and other related duties while existing contracts ran their terms. The new joint contract, which will commence in April 2017, will help to further harmonise the procedures and processes of both authorities and produce efficiency savings.
APCOA’s responsibilities on behalf of two authorities will include; on and off street enforcement, sign and road marking maintenance, cashless parking administration, permit scheme operations, school crossing patrol governance and third party supplier/supply chain management.
• The portal will contain regular case studies, stand-alone research, thought leadership pieces and political reports
• APCOA customers will be able to access news that might affect their business
New portal shows APCOA’s broad range of services
APCOA UK & Ireland has launched a new online Customer Portal. The Customer Portal is a regularly updated news hub dedicated to bringing parking news to APCOA’s clients.
Alongside fortnightly news reports, the portal also features internal APCOA news, case studies, stand-alone research, thought leadership pieces and political reports.
The launch of the portal follows over a year of preparation and research to create an exclusive platform for customers.
The portal allows easy and convenient access to any news that might affect customers’ parking businesses.
The portal is currently accessible by all of APCOA’s UK customers, and will be launched in Ireland by the end of the year, featuring content tailored specifically for the Irish market.
New portal shows APCOA’s broad range of services
John Goodwin, Director of Business Development, said:
“APCOA is extremely proud of our development team, whose hard work has made this possible, and who are continuing to innovate for our customers.
Our new customer portal is designed with our clients in mind, ensuring that they can stay ahead of any news and trends in the parking industry that might affect them.
We hope that, as we get feedback over the next few months, we can continue to tailor our offerings on the portal even further to fit our customers’ needs.”
Kim Challis, managing director, said:
“Our new customer portal is designed with our clients in mind, ensuring that they have an accessible and easy-to-use resource that helps them stay fully briefed on any news and trends - across the parking, industrial and political landscapes - that might affect their businesses.”
Shining a light on energy efficiency: APCOA achieves 70% reduction in car park energy consumption through focus on innovative technologies
APCOA UK & Ireland is quickly making a name for itself as one of the most environmentally-conscious parking operators in the UK.
APCOA has published its first annual sustainability report, showing that the company has managed to achieve a 70% reduction in car park energy consumption through the use of sustainable, innovative practices.
Kim Challis, APCOA UK & Ireland’s regional managing director, said:
Our car parks account for 59% of our energy usage as a business, so to reduce their energy consumption by 70% makes a significant improvement to our sustainability as a business. We have done this by retrofitting 12 of our 18 managed car parks in the UK with LED lighting and proximity sensors.
Our sustainability report shows that on average our managed car parks use 370kwh of electricity per parking space each year. We will be using this metric to benchmark our performance over the coming years.
APCOA is committed to using innovative technologies to drive up sustainability standards across the business. Other eco-friendly measures introduced by APCOA include:
- The installation of a solar panel canopy at APCOA’s car wash facility at Heathrow Airport;
- The replacement of a patrol vehicle in Maidstone with five hybrid bicycles, saving 18,000 vehicle miles a year; and
- The use of new low CO2 shuttle buses at Luton Airport, reducing nitrogen oxides by 80% and particulate emissions by 66%.
Launching the sustainability report, Kim Challis said:
These improvements point to the way of the future for car park management companies. We will be publishing sustainability reports annually, showing our performance year-on-year. As a business, we’re striving to minimise the environmental impact of our operations.
APCOA is pleased to announce that it is building on its successful partnership with Southend on Sea Borough Council.
APCOA has worked closely with the Council since 2002. The new seven year, £6 million contract will allow APCOA to continue to support the Council by providing a proactive approach to enforcement within the Borough.
The new contract will include the roll-out of new, environmentally-friendly electric cars and bicycles to help maximise operational efficiency whilst supporting the Council’s objectives of delivering a clean, safe, healthy and prosperous Southend.
APCOA will also provide the Notice Processing services on behalf of the Council and School Crossing Patrol officers, alongside vehicle relocation and removal services.
In an extension to APCOA’s existing work in Southend the company will also be managing the Borough’s 44 off-street car park estate. This will include enforcement, life care maintenance plans for the car parks, and support with tariff management.
Kim Challis, Regional Managing Director for APCOA UK & Ireland said:
“We are of course delighted to be continuing our strong partnership with Southend on Sea Borough Council.
We’re looking forward to building on the progress we’ve made over the past 14 years and continuing to deliver an excellent service to residents, business owners and visitors to Southend.
The increased scope of the contract will allow us to offer a broad range of services across the on and off street estate which APCOA is uniquely placed to do.”
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