APCOA Parking and University Hospitals of North Midlands NHS Trust have extended and expanded their ten year partnership with a new online parking permit application portal. The system will streamline the permit application process, allowing staff to apply for or renew their permits easily online.
With 7000 applications and renewals a year, the portal will free up considerable time to allow hospital staff to get on with their important work to help patients.
This new service comes as APCOA and the University Hospitals of North Midlands NHS Trust announce the continuation of their partnership with a new three year contract that will commence on 1st August 2017.
The contract, which can eventually be extended by up to seven years, covers over 1700 spaces across a range of car parks at the Royal Stoke University Hospital, including a number of 20-minute drop-off bays.
APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“The new virtual permit application system will bring the issuing of staff permits into the digital age, and should make the whole process simple and convenient for all.”
Andrew Foster, Transport and Car Parking Services Manager, for University Hospitals of North Midlands NHS Trust, said:
“We are looking forward to working closely with our car parking management partners APCOA.
“The setting up of the new Portal service will greatly improve the customer experience and management of our permit system.”
• The contract will see APCOA manage 1297 spaces for five years
• Together, the new partnership hope to upgrade and refurbish parking facilities at the hospital
• The new contract marks APCOA’s re-entry into the market on the Isle
APCOA and the Isle of Wight NHS Trust commence new contract
APCOA and the Isle of Wight NHS Trust have announced the commencement of a new contract for parking services and security at St Mary’s Hospital today.
The partnership is set to make parking at St Mary’s easier with upgrades and refurbishments to parking equipment, including a virtual permit system, planned for 2017. These improvements will streamline the processes on site and enhance parking experiences for visitors, staff, and patients.
The five year contract, which has the option to be extended by an additional two years, will see APCOA manage services across a total of 1,297 spaces, 24 hours a day, 7 days a week.
The agreement marks APCOA’s re-entry into the Isle of Wight market, being the first contract in the area since 2009, when APCOA last worked with the hospital.
Bringing much-needed upgrades to the car parking arrangements
Commenting on the new contract, APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“The Isle of Wight is a wonderful place to work, and APCOA is thrilled to be operating on the island again. We are looking forward to strengthening our relationship with the Trust and St Mary’s Hospital over the next five years.”
APCOA is an experienced parking and security provider across the UK, with a network of 17 sites across the healthcare sector. This means we are able to provide the Trust with a bespoke and innovative solution that fits the needs of the hospital, their patients, and visitors.”
Jon Burwell, Executive Director for Strategy and Planning for Isle of Wight NHS Trust, said:
"The partnership with APCOA will provide an excellent opportunity to bring much needed upgrades to the car parking arrangements at St. Mary’s making it safer for all patients, visitors and staff to the site. This will bring car parking up to similar standards to that found at other public sector sites with modern technology used to improve the user experience.”
• APCOA and Chiltern Railways mobilised the contract 8th May
• The contract covers 27 stations across the country for five years
• The partnership aims to bring a number of updates and innovations across the railway’s network of car parks
APCOA and Chiltern Railways start partnership
Chiltern Railways have awarded APCOA Parking a five year contract for parking at their 27 stations across the country.
The contract, which went live 8th May, covers a range of services including maintenance, revenue enforcement and collection, security, and Automatic Number Plate Recognition technology. With over 9,600 car parking spaces across the railway’s estate, this change of nationwide service provider is set to streamline the journeys of a huge number of travellers.
Working together to innovate
APCOA are an established name in the rail parking sector, managing car parks across the country on behalf of Network Rail, GWR, and TransPennine Express. With the addition of Chiltern Railways, APCOA’s management portfolio will expand to reach 183 stations up and down the country.
APCOA and Chiltern Railways will be working together over the contract term to plan and implement a number of innovations across the railway’s network of car parks, with a specific focus on customer service and convenience. Technology such as online and mobile payment systems, the elimination of paper tickets, and electric vehicle charging are all areas the companies are keen to explore.
Creating a seamless travel experience
Speaking on the new contract, APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“As a railway that is renowned for customer service and innovation, APCOA is delighted to be working with Chiltern Railways to provide a comprehensive parking solution across their car parking estate.
APCOA is uniquely placed to provide a bespoke and innovative solution to support Chiltern in making sure their parking services compliment the high levels of performance and service they are famous for.”
Peter Williams, Interim Commercial Director for Chiltern Railways, said:
“We are committed to providing high levels of customer service and look forward to working with APCOA to maintain these standards and enhance services in the future. The partnership will drive the introduction of new technologies and deliver an increasingly seamless travel experience for those travelling with Chiltern Railways.”
Civil Enforcement Officers to take on environmental enforcement role. Focus will be on prevention, education and working with the local community. The enforcement team will receive extensive training on their new role.
Parking Enforcement Officers in Lambeth are set to expand their role beyond giving out parking tickets - and will soon also be responsible for issuing fines for other offences such as littering, street urination and fly-tipping.
The enforcement team will be given extensive extra training and will also engage with businesses and residents to pick up local concerns under a new Lambeth Council contract with APCOA Parking.
Kim Challis, Managing Director for APCOA UK & Ireland, said:
“This is a big vote of confidence from the London Borough of Lambeth, and a recognition of the broad range of services that APCOA provides for local communities.
“By bringing Community Enforcement Officers into the community we will provide a quality service for local residents and business owners. Our partnership with Lambeth will reposition CEOs to focus on education and prevention instead, working with the community in a more co-operative way.”
The new contract will cover a range of services, including prevention
The £27 million contract, awarded after a competitive process, will go start on November 14. The eight-year contract, which will run for an initial four years, will see APCOA take on 96 existing staff.
The APCOA contract to manage parking in the borough will also cover operating a car pound, vehicle removals and operating Lambeth’s CCTV control room for parking services.
Cllr Jenny Braithwaite, Cabinet member for Environment & Sustainability, said:
“Managing our streets goes beyond just ticketing illegally parked cars. We are taking this opportunity to get on top of a whole range of environmental issues that residents have told us they are concerned about.
“It may not be the biggest issue in the world, but at Lambeth we believe littering and fouling our streets is totally unacceptable behaviour which is why we are looking at this new way of getting on top of the problem.”
APCOA Parking has won three British Parking Awards – the most of any parking provider this year.
APCOA’s 530 space Park & Depart facility at Aberdeen International Airport won the Best New Car Park accolade. The design and build of the car park required APCOA to overcome a number of challenges to obtain planning permission, specifically regarding bird control, landscaping, draining an a lighting plan to minimise the car park’s impact on aircraft during take-off and landing. LED lighting has been used to minimise energy usage.
APCOA employees picked up two awards – Charlene Charles for The Front Line Award and Yoofi Halm for the Young Parking Professional Award.
Kim Challis, Regional Managing Director of APCOA UK & Ireland, said:
“We’re thrilled to have won so many awards at this year’s British Parking Awards.
Aberdeen International Airport’s Park & Depart facility was the first end-to-end design and build project completed by APCOA, so to have won an award for it is a great testament to our ability to deliver such projects.
I’m particularly proud of our members of staff who won awards for their hard work – Charlene Charles in our national customer service centre and Yoofi Halm who was named as the Young Parking Professional of the year. They are hardworking members of our team, and my congratulations go to them.”
APCOA Parking has expressed its delight at winning an award for 'Improving Every Day' at Heathrow Airport's inaugural supplier awards on 12th November 2015. The awards were initiated by Heathrow to recognise excellence in the airport's supply chain.
An independent panel judged APCOA to be the supplier most committed to continual improvement, based on the company’s development of an enhanced approach to the car park control room and network operations.
The award recognised APCOA’s innovative ‘One Network’ solution to replace multiple control rooms and manned kiosks across the car parking estate, with one single control room which is manned 24 hours a day. This streamlining of control room services has enabled APCOA to more efficiently manage control and communications within the car parks, delivering a better service for airport users.
Kim Challis, APCOA’s Regional Managing Director for the UK & Ireland, said:
“We are delighted to have won this prestigious award from Heathrow. APCOA employs over 350 staff at Heathrow, who ensure that airport users who drive to Heathrow enjoy a first class and seamless experience when using the car parks.
“We strive to identify innovative solutions for our clients that deliver an improved service experience, so we’re particularly pleased to have won this award for ‘Improving Every Day’.”
• Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor for APCOA Parking at Exeter Airport, has won the Inspiration Award at this year’s British Parking Awards
• The award recognises her enthusiasm and dedication to her role in the face of cancer
• APCOA scooped two awards this year, highlight the great work and dedication of the company and its colleagues across the airport sector
Congratulations in order for Vanessa after her fantastic win!
Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor for APCOA Parking at Exeter Airport, has won the Inspiration Award at this year’s British Parking Awards. Vanessa won the prize for her dedication, fantastic work ethic and fundraising efforts. Vanessa is a model employee who, despite living with cancer for the last seven years and undergoing at least one operation every year, is entirely committed to her role.
In a rollercoaster awards ceremony, Vanessa was passed up for ‘Parking Person of the Year’, the award she was originally nominated for, but went on to win the ‘Inspiration Award’. The only winner to make an acceptance speech, Vanessa said she believed in the power of positivity to make a difference in people’s lives.
Through APCOA’s constant support, Vanessa has been able to take five external qualifications and a multitude of internal training sessions at work. She is now able to provide cover for site supervisors when needed and take a more active role in managing the team.
As well as working for APCOA and running her own delivery company with her husband, Vanessa is a serial charity fundraiser. She has raised over £4000 in the last three years, taking part in eight fundraising runs and walks across the UK.
APCOA’s Managing Director Kim Challis very proud of Vanessa’s accomplishments
Kim Challis, Regional Managing Director of APCOA UK & Ireland, said:
“APCOA works hard day in day out across the UK, so we are thrilled to have received two awards at the British Parking Awards this year.
I am particularly proud of Bus Driver and Customer Service Advisor Vanessa Fyles-Legg at Exeter Airport who, through her enthusiasm and devotion to her job, has won the ‘Inspiration Award.’ Vanessa is a brilliant employee who, despite living with cancer, shows her commitment to her role every day through her hard work, dedication to improvement, and interactions with colleagues and customers alike.”
Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor for APCOA Parking at Exeter Airport, said:
“People ask me how I do it. I tell them I’m a believer in smiling. I believe that if I smile at you, you smile back at me, and you take that smile with you and spread it on to someone else.”
• APCOA Parking scoops two awards at the 2017 British Parking Awards
• The awards, which recognise APCOA and its employees within the airport parking sector, highlight the great work and dedication of the company and its colleagues
APCOA wins two awards at the British Parking Awards
APCOA Parking’s key role within the airport industry has been recognised at the British Parking Awards through two awards for their work in the sector. With one win for a project at Heathrow, and another for one of their dedicated employees at Exeter Airport, the company has solidified its position as Britain’s airport parking management provider of choice.
At Heathrow, parking facilities have once again been recognised, with the airport and parking duo scooping a ‘Special Jury Award’ for their new Authorised Vehicle Area. Opened in 2016 in order address local issues with private hire vehicles, the site keeps around 3,000 vehicles out of residential roads daily, and prevents congestion for the surrounding communities. The win follows on from APCOA and Heathrow’s success last year, where they received a commendation for their Business Parking at Terminal 5 in the ‘Best Surface Car Park’ category.
Meanwhile, Vanessa Fyles-Legg, Bus Driver and Customer Service Advisor at Exeter Airport, won the ‘Inspiration Award’ for her dedication and fantastic work ethic. Vanessa is a model employee who, despite living with cancer for the last seven years and undergoing at least one operation every year, is entirely committed to her role.
Through APCOA’s constant support, Vanessa has been able to take five external qualifications and a multitude of internal training sessions. She is now able to provide cover for site supervisors when needed and take a more active role in managing the team.
APCOA’s Managing Director Kim Challis is thrilled with the wins
Kim Challis, Regional Managing Director of APCOA UK & Ireland, said:
“APCOA works hard to support the airport industry across the UK, and we are thrilled to have received two awards in the sector. It is fantastic to see the hard work of Heathrow and our teams being recognised again this year.I am particularly proud of Bus Driver and Customer Service Advisor Vanessa Fyles-Legg at Exeter Airport who, through her enthusiasm and devotion to her job, has won the ‘Inspiration Award.’ Vanessa is a brilliant employee who, despite living with cancer, shows her commitment to her role every day through her hard work, dedication to improvement, and interactions with colleagues and customers alike.”
• New contract for the Bridge and Bellingham Leisure Centres in South London
• As the services ramps up, the latest technology will be installed to ensure a smooth customer experience
APCOA and Fusion Lifestyle work together to begin contract
APCOA Parking UK & Ireland and Fusion Lifestyle are pleased to announce the commencement of a new contract for two car parks at Bridge and Bellingham Leisure Centres in South London.
The car parks will be operated using the latest payment technology and number plate recognition systems including pay by phone and online. APCOA worked with Fusion Lifestyle to devise these improved parking solutions to allow users to park and pay with ease. They also allow APCOA to observe and respond to demand centrally.
The leisure centres themselves offer pools, gyms, squash courts, pitches and group classes, as well as cafes and soft play areas for children.
This new contract expands APCOA and Fusion Lifestyle’s relationship, buildings upon a successful partnership with at Glassmill Leisure Centre in Lewisham.
APCOA’s Managing Director Kim Challis is looking forward to working with Fusion Lifestyle on site
Discussing the new contract, APCOA’s Regional Managing Director for UK & Ireland Kim Challis said:
“As we all become more conscious of the importance of our health, APCOA is proud to be working with Fusion Lifestyle to provide the local community with a seamless and stress-free parking experience when exercising.
We know the new technology we have put in place, as well as our team’s extensive experience, will improve the service offered to leisure centre users, and we look forward to building a long term working relationship on site.”
• 10 year contract sees London Borough and APCOA build long-term partnership
• The service will begin in April 2017 and see APCOA provide a range of services including on and off street enforcement and cashless parking administration
Competitive bidding process sees APCOA win Bromley and Bexley contract
The London Boroughs of Bromley and Bexley have jointly awarded APCOA with a new ten year parking contract.
Following a competitive tender process, APCOA’s commitment to continuous improvement and excellent service delivery was among the main factors contributing to the award of the new contract.
APCOA’s Managing Director Kim Challis is thrilled to be working with the London Boroughs
Kim Challis; APCOA’s Regional Managing Director for UK & Ireland, said: “We’re hugely excited to begin this major new partnership with the London Boroughs of Bromley and Bexley. This contract award is a major vote of confidence in APCOA’s services within the parking industry.
Kim added: “I am thrilled that together we can take the opportunity to introduce and develop the new technologies that are evolving within the industry.”
Ben Stephens, Head of the Shared Parking Service (London Boroughs of Bromley and Bexley) said: “We are committed to providing customer service to the highest of standards and look forward to working with APCOA to maintain these standards and enhance our services into the future.”
The contract challenges the current status quo by providing the two boroughs with harmonised services
Bromley and Bexley became a shared service in 2013. To date, these authorities have utilised the services of separate contractors to undertake parking enforcement and other related duties while existing contracts ran their terms. The new joint contract, which will commence in April 2017, will help to further harmonise the procedures and processes of both authorities and produce efficiency savings.
APCOA’s responsibilities on behalf of two authorities will include; on and off street enforcement, sign and road marking maintenance, cashless parking administration, permit scheme operations, school crossing patrol governance and third party supplier/supply chain management.
• The portal will contain regular case studies, stand-alone research, thought leadership pieces and political reports
• APCOA customers will be able to access news that might affect their business
New portal shows APCOA’s broad range of services
APCOA UK & Ireland has launched a new online Customer Portal. The Customer Portal is a regularly updated news hub dedicated to bringing parking news to APCOA’s clients.
Alongside fortnightly news reports, the portal also features internal APCOA news, case studies, stand-alone research, thought leadership pieces and political reports.
The launch of the portal follows over a year of preparation and research to create an exclusive platform for customers.
The portal allows easy and convenient access to any news that might affect customers’ parking businesses.
The portal is currently accessible by all of APCOA’s UK customers, and will be launched in Ireland by the end of the year, featuring content tailored specifically for the Irish market.
New portal shows APCOA’s broad range of services
John Goodwin, Director of Business Development, said:
“APCOA is extremely proud of our development team, whose hard work has made this possible, and who are continuing to innovate for our customers.
Our new customer portal is designed with our clients in mind, ensuring that they can stay ahead of any news and trends in the parking industry that might affect them.
We hope that, as we get feedback over the next few months, we can continue to tailor our offerings on the portal even further to fit our customers’ needs.”
Kim Challis, managing director, said:
“Our new customer portal is designed with our clients in mind, ensuring that they have an accessible and easy-to-use resource that helps them stay fully briefed on any news and trends - across the parking, industrial and political landscapes - that might affect their businesses.”
Shining a light on energy efficiency: APCOA achieves 70% reduction in car park energy consumption through focus on innovative technologies
APCOA UK & Ireland is quickly making a name for itself as one of the most environmentally-conscious parking operators in the UK.
APCOA has published its first annual sustainability report, showing that the company has managed to achieve a 70% reduction in car park energy consumption through the use of sustainable, innovative practices.
Kim Challis, APCOA UK & Ireland’s regional managing director, said:
Our car parks account for 59% of our energy usage as a business, so to reduce their energy consumption by 70% makes a significant improvement to our sustainability as a business. We have done this by retrofitting 12 of our 18 managed car parks in the UK with LED lighting and proximity sensors.
Our sustainability report shows that on average our managed car parks use 370kwh of electricity per parking space each year. We will be using this metric to benchmark our performance over the coming years.
APCOA is committed to using innovative technologies to drive up sustainability standards across the business. Other eco-friendly measures introduced by APCOA include:
- The installation of a solar panel canopy at APCOA’s car wash facility at Heathrow Airport;
- The replacement of a patrol vehicle in Maidstone with five hybrid bicycles, saving 18,000 vehicle miles a year; and
- The use of new low CO2 shuttle buses at Luton Airport, reducing nitrogen oxides by 80% and particulate emissions by 66%.
Launching the sustainability report, Kim Challis said:
These improvements point to the way of the future for car park management companies. We will be publishing sustainability reports annually, showing our performance year-on-year. As a business, we’re striving to minimise the environmental impact of our operations.
APCOA is pleased to announce that it is building on its successful partnership with Southend on Sea Borough Council.
APCOA has worked closely with the Council since 2002. The new seven year, £6 million contract will allow APCOA to continue to support the Council by providing a proactive approach to enforcement within the Borough.
The new contract will include the roll-out of new, environmentally-friendly electric cars and bicycles to help maximise operational efficiency whilst supporting the Council’s objectives of delivering a clean, safe, healthy and prosperous Southend.
APCOA will also provide the Notice Processing services on behalf of the Council and School Crossing Patrol officers, alongside vehicle relocation and removal services.
In an extension to APCOA’s existing work in Southend the company will also be managing the Borough’s 44 off-street car park estate. This will include enforcement, life care maintenance plans for the car parks, and support with tariff management.
Kim Challis, Regional Managing Director for APCOA UK & Ireland said:
“We are of course delighted to be continuing our strong partnership with Southend on Sea Borough Council.
We’re looking forward to building on the progress we’ve made over the past 14 years and continuing to deliver an excellent service to residents, business owners and visitors to Southend.
The increased scope of the contract will allow us to offer a broad range of services across the on and off street estate which APCOA is uniquely placed to do.”
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