• Customer Care Module 1 - Introduction & Health and Safety
  • Customer Care Module 2 - Data Protection Act - Do's and Don'ts
  • Customer Care Module 3 - Questioning Techniques
  • Customer Care Module 4 - What is Customer Care?
  • Customer Care Module 5 - How to Deal with Difficult Customers
  • Customer Care Module 6 - Who Are Our Customers?
  • Customer Care Module 7 - Conflict Management (Reduced Version)
  • Customer Care Module 8 - Conflict Management (City & Guilds 1884)
  • Customer Care Module 9 - Communication Principles
  • Customer Care Module 10 - Verbal Communications
  • Customer Care Module 11 - Non Verbal Communication
  • Customer Care Module 12 - Written Communication
  • Customer Care Module 13 - How to Make a Good First Impression
  • Customer Care Module 14 - Business Phone Skills
  • Customer Care Module 15 - Empathy Skills
  • Customer Care Module 16 - Listening Skills
  • Customer Care Module 17 - Disability Awareness
  • Customer Care Module 18 - Do's and Don'ts of Customer Care
  • Customer Care Module 19 - How to Write Business E-mails
  • Customer Care Module 20 - Behaviour and the Customer
  • Manual Handling
  • Basic Health & Safety
  • Fire Briefing Training
  • Team Building
  • Trainer Skills
  • Notice Processing
  • Presentation Skills Workshop

Training Directory

Please click on the links below to see the full range of learning and Development we can provide, under each category of training: