Consistent achievement of SLAs across on-street, off-street, & commercial contracts
Approximately 350,000 PCNs per annum processed
Approximately 400,000 correspondence items
Approximately 270,000 inbound telephone calls per annum answered
Heathrow Airport - 10,200 emails per annum
Telephone phone calls answered in 18 seconds
All UK based estate including major contracts; Govia Thames Link, Luton airport, Network Rail, Glasgow Royal Infirmary, Birmingham International Airport, Luton & Dunstable NHS & Travelodge
Reduce repeat appeals, drive up paid rates
National CCTV Control Centre
Provides National CCTV monitoring & review for 20 operatives
