Frequently Asked Questions

Is the car park open 24 hours?

Please check the opening hours for the car park in question.

I can see an attendant but he won't take my payment?

The attendants are located in the car parks for general assistance and enquiries. The Pay on Foot machines may be able to take credit card and cash payments. If you do experience a problem while making a payment, ask an attendant for help or alternatively, if a help button is available on the payment machine, press for assistance.

I'm a season ticket holder, what if I can't find a space?

Season ticket holders can park however a vacant parking space cannot be guaranteed.

How much will it cost? Where is the car park?

For tariffs, location and other details for each car park, please refer to the relevant page via the Car Park Finder.

Will a transit van fit into the car park?

Our car parks may have height restrictions. For more information please refer to the relevant page for each site.

Do I pay less at night?

Not all our sites offer night rates. However, special overnight rates are available for entry and departure between certain times. For more information please refer to the tariff information relevant to each site.

What disabled facilities do you have?

Many car parks have bays for registered disabled badge holders. Please refer to the site information which includes a facilities guide.

Can I park my motorcycle or push bike?

Our car parks may provide parking facilities for motorbikes or push bikes. There may be discounted parking rates available for motorbikes and riders should obtain the relevant concession ticket from the car park attendants before paying for their parking at the pay station. 

I'm planning an event or wedding and need parking. Who can I call?

You should contact our Customer Service Centre on 0345 222 2100 and provide them with a brief outline of your needs and which car park is of interest. They will then direct your enquiry to the appropriate person who will follow up on your enquiry.

Can I buy a ticket that's valid at all London APCOA car parks?

At this time, season tickets and other concessionary parking passes will only work at the car park location where they are configured. Therefore, you will only be able to use your ticket at one site.

Is the car park safe and secure?

Most of our car parks have been awarded the Safer Car Park award. The car park may also be monitored by CCTV and patrolled by our trained attendants who are on site 24 hours a day, 7 days a week.

Do the car parks have CCTV cameras?

The car park may be monitored by CCTV. Instead of relying solely on the car park attendants, CCTV cameras monitor the car parks. CCTV images may be also monitored on-site by our APCOA staff who may be in attendance 24 hours a day, 7 days a week. For more information please refer to the relevant page for each site.

What if I need assistance in a car park?

Help Points may be located in our car parks on payment machines, barrier equipment and at strategic points around the car park. Calls may be directed through to the staff kiosk.

Do you offer reduced rates for residents?

Please contact our Customer Service Centre on 0345 222 2100 to register your interest in applying.

Are parking discounts available & if so, how can I find out?

Annual, quarterly and monthly season tickets are an ideal way to save money if you park at one of our sites on a regular daily basis. We also assist those requiring volume parking such as wedding parties, conferences and exhibitions; to name but a few. For enquiries of this nature, please contact our Customer Service Centre on 0345 222 2100 and provide a brief outline of your needs. They will then be able to direct your enquiry to the most appropriate Commercial Manager.

Does APCOA have a Customer Complaints Policy and Procedure?

If you are not satisfied with the service level that you have received, you can write to our UK Customer Complaints team who will deal with your enquiry. Please click here to download a copy of our Customer Complaints Policy and Procedure. Alternatively, you can contact a Customer Service Centre representative on 0345 301 1151 to request a copy.

Does APCOA have a Health and Safety and Environmental policy?

Yes, please click here to download a copy of APCOA’s Health and Safety policy and APCOA’s Environmental policy

My question isn't covered here. What should I do now?

This list of FAQs is provided to assist customers with the most common queries. For other queries please e-mail or call our Customer Service Centre on 0345 222 2100.