Is the car park open 24 hours?
Yes. The car park is open for both daily parking and season ticket holders 7 days a week, 365 days a year.
I can see an attendant but he won't take my payment?
The attendants are located in the car parks for general assistance and enquiries. The Pay on Foot machines are able to take credit card and cash payments. If you do experience a problem while making a payment ask an attendant for help or press the help button on the payment machine.
I'm a season ticket holder, what if I can't find a space?
Season ticket holder vehicles will always be parked. If you encounter difficulty parking, contact a car park attendant at the site you are registered as a season ticket holder
How much will it cost? Where is the car park?
For tariffs, location and other details on each car park, please refer to the relevant page for each site
Will a transit van fit into the car park?
All of our car parks have height restrictions. For more information please refer to the relevant page for each site
Do I pay less at night?
Not all our sites offer night rates. However, special overnight rates are available for entry and departure between certain times. For more information please refer to the tariff information relevant to each site
What disabled facilities do you have?
Many car parks have bays for registered disabled badge holders. Please refer to the site information which includes a facilities guide.
Can I park my motorcycle or push bike?
At present, our car parks only provide parking facilities for motorbikes. There are discounted parking rates for motorbikes and riders should obtain the relevant concession ticket from the car park attendants before paying for their parking at the pay station
I'm planning an event or wedding and need parking. Who can I call?
You should contact our Customer Service Centre on 0845 210 2100 and provide them with a brief outline of your needs and which car park is of interest. They will then direct your enquiry to the appropriate Commercial Manager who will follow up on your enquiry.
Can I buy a ticket that's valid at all London APCOA car parks?
At this time, season tickets and other concessionary parking passes will only work at the car park location where they are configured. Therefore, you will only be able to use your ticket at one site.
Is the car park safe and secure?
All our APCOA London car parks have been awarded the Safer Car Park award. The car parks are also monitored by CCTV and patrolled by our trained attendants who are on site 24 hours a day, 7 days a week.
Do the car parks have CCTV cameras?
Yes, all car parks are monitored by CCTV. Instead of relying solely on the car park attendants, CCTV cameras monitor the car parks at all times. CCTV images are also monitored on-site by our APCOA staff who are in attendance 24 hours a day, 7 days a week.
What if I need assistance in a car park?
Help Points are located in our car parks on payment machines, barrier equipment and at strategic points around the car park. Calls are directed through to the staff kiosk or as with our Bryanston site, directly through to their mobile handset.
Do you offer reduced rates for residents?
At this time, only our Horseferry Car Park offers a residential rate. Please contact our Customer Service Centre on 0845 210 2100 to register your interest in applying.
Are parking discounts available & if so, how can I find out?
Annual, quarterly and monthly season tickets are an ideal way to save money if you park at one of our sites on a regular daily basis. We also assist those requiring volume parking such as wedding parties, conferences and exhibitions; to name but a few. For enquiries of this nature, please contact our Customer Service Centre on 0845 210 2100 and provide a brief outline of your needs. They will then be able to direct your enquiry to the most appropriate Commercial Manager.
My question isn't covered here. What should I do now?
This list of FAQs is provided to assist customers with the most common queries. For other queries please e-mail or call our Customer Service Centre on 0845 210 2100.