• Notice processing, ANPR notices
  • Appeals processing
  • IVR Payment Processing (PCI-DSS Compliant)
  • Customer assistance over the telephone
  • Suspensions
  • Permits - renewal and issue


CONSISTENT ACHIEVEMENT OF SLAs ACROSS ON-STREET, OFF STREET, & COMMERCIAL CONTRACTS

 

  • Approximately 350,000 PCNs per annum processed
  • Approximately 400,000 correspondence items
  • Approximately 270,000 inbound telephone calls per annum answered
  • Heathrow Airport - 10,200 emails per annum
  • Telephone phone calls answered in 18 seconds
  • All UK based estate including major contracts; Govia Thames Link, Luton airport, Network Rail, Glasgow Royal Infirmary, Birmingham International Airport, Luton & Dunstable NHS & Travelodge
  • Reduce repeat appeals, drive up paid rates


National CCTV Control Centre

 

  • Provides National CCTV monitoring & review for 20 operatives
  • Cover multiple contracts across the UK
  • Improved service levels
  • Greater safety
  • Improved response times
  • Real time monitoring


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Contact us for more information on

01895 454 269 or 

uk.sales[at]apcoa.com


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