Customer Service Assistant - Heathrow Airport

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You will be expected to maintain high standards of customer service in regards to the safety and security of the car park, our customers, and our client‘s property.

Location: Heathrow Airport

Salary: £17,908.80 per annum   Grade E

 

The Role:

You will be expected to maintain high standards of customer service in regards to the safety and security of the car park, our customers, and our client‘s property. Carrying out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment. Ensure that patrols are carried out at all times in accordance with service level agreements (SLA) Maintain a standard of deportment and behaviour that will always represent the company in the best possible manner. Spoken and written English with clear communication skills are an essential as there will be a requirement to deal with customers on the telephone and on an individual basis. Full UK driving licences would be desirable. Comprehensive induction and training will be given.

Applications:

Please send CV and Covering Letter to: lawrie.reynolds[at]apcoa.com

 

Closing Date: 2nd February 2018

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Maternity Cover Controller- Fixed Term Contract - Heathrow Airport

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We have an opportunity for a maternity cover in Terminal 2 Control Room, we are looking for someone who is a good communicator with excellent command of the English language and previous experience of working within an operational control room would be desirable.

Location: Heathrow Airport

Salary: £20,766.47 per annum   Grade E

 

The Role:

We have an opportunity for a maternity cover in Terminal 2 Control Room, we are looking for someone who is a good communicator with excellent command of the English language and previous experience of working within an operational control room would be desirable. The role requires you to work as part of the on-site APCOA team, based at MSCP 2 One Network Parking Control Room responsible for handling 1st stage queries from customers. Working a shift pattern of 6 on and 3 off. 3 x Early shifts 05:00 to 14:00, 3 x Late shifts 14:00 to 23:00, 3 days off.

 

Applications:

Please send CV and Covering Letter to: lawrie.reynolds[at]apcoa.com

 

Closing Date: 26th January 2018

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Part Time Customer Service Assistant - Heathrow Airport CTA Long Stay Car Park

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Part Time Customer Service Assistant - 17.5 hours per week

 

You will be expected to maintain high standards of customer service to represent the company in the best possible manner

Location: Heathrow Airport

Salary: £7,463.10 per annum    Grade E

 

The Role:

You will be expected to maintain high standards of customer service to represent the company in the best possible manner. Spoken and written English with clear communication skills are an essential as there will be a requirement to deal with customers on the telephone and on an individual basis. Previous experience of working in a reception would be advantageous. Comprehensive induction and training will be given.

Shifts are 4 on, 4 off.

Applications:

Please send CV and Covering Letter to: lawrie.reynolds[at]apcoa.com

 

Closing Date: 2nd  February 2018

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Yield Administrator – Maternity Cover - London Luton Airport

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Yield Administrator – Maternity Cover Fixed term 6 months 20 hours per week.

 

The role requires the successful candidate to undertake daily system checks of the booking engine and airport website to check functionality and ensure all data transfers successfully.

Location: London Luton Airport

Salary: £10.19ph          Grade E

 

The Role:

The role requires the successful candidate to undertake daily system checks of the booking engine and airport website to check functionality and ensure all data transfers successfully.

You will then provide yield management information packs and utilising booking information to a specified format and deadlines to be submitted to the Airport operator.

Demonstration of a working knowledge of the following would be essential:-

 

Experience of working to tight deadlines is preferred

Working knowledge of Microsoft Excel and Word is essential

Must be able to present data clearly and accurately

Creating yield management information packs

Create permanent records of pricing and product strategy

Undertake price or product changes at the request of the airport

The maternity cover is for a 6 month period with a possible extension

Applications:

Please send CV and Covering Letter to: graham.sweedy[at]apcoa

 

Closing Date: 1st February 2018

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Contact

Interested in a job? Please contact hr.support[at]apcoa.com 


Submitting your application

Please ensure all points have been covered before submitting your application:

  • You have stated clearly which position you are applying for.
  • You have included a covering letter.
  • You have included a contact number should you be short listed for interview or for any queries on your application.
  • You have checked your application for mistakes.
  • Your application is submitted before the closing date.
  • APCOA Application Form
  • APCOA Application Form Guidance Notes