The key to providing services effectively and economically, is to do so with a real team management approach in the way we organise ourselves at APCOA, and with a proper spirit of partnership with our clients.

APCOA Blueprint is APCOA Parking’s revolutionary contract management and service delivery methodology. It is the outcome of a 12-month research and development exercise, which began in 2004 and which involved considerable investment in people and systems, including a joint venture with Microsoft. APCOA Blueprint was introduced across a number of the company’s contracts during 2005 and as a result, APCOA Parking believes this to be the benchmark by which the parking industry will be judged from now on.

APCOA Blueprint offers a team approach to operations, modern techniques for delivering high quality recruitment and training, real-time operational reporting (an industry first) with APCOA Profile and APCOA Dashboard, and a fully integrated, regular and multi-faceted system of audit and inspection.  Perhaps most important, and despite its heavy emphasis on IT solutions, APCOA Blueprint puts people first: highly trained people, properly motivated people, extremely well organised people, exceptionally well managed people; above all, people whose focus is directed at providing the best service to APCOA clients.