APCOA has invested heavily in our Customer Service Centre and I.T. infrastructure in order to facilitate and support the smooth running of our contracts.
We are completely transparent, open and honest in all our operations, leading to strong, enduring relationships with our clients.
We have to be. We need to get things right. With the minimum of fuss and hassle. After all, we’re busy:
- Our Customer Services Centre handles and processes:
- 400,000 Penalty Charge Notices/Penalty Enforcement Notices per year
- 90,000 appeals per year
- 90,000 calls per year
For our On Street clients we provide:
- PCN processing
- Management and processing of representations and appeals
- Web and IVR payment systems
- Online and IVR permit solutions and customer support
- Post services
Indeed we can provide any service required by a modern parking services back office and are well versed in creating bespoke client solutions.