Yet this is not just a parking business. This is a people business. By investing in the right individuals, by training and helping them to develop, we will improve their performance which, in turn, will help APCOA deliver a higher quality service to our clients.
It’s also about passion and dedication. It’s something we instil at the start and enforce in every aspect of our business journey.
APCOA people are well presented, highly trained and highly motivated. Our Learning and Development framework ensures it.
From the recruitment stage and our rigorous training to certified standards (including City & Guilds accreditation, Institute of Leadership and Management Levels, Customer Care and Conflict Management) through to continuous assessment and development, we aim for all our employees to achieve their own and our own business objectives.
We’re proud to mention that APCOA is an accredited City & Guilds Centre and it is this level of training that sets our employees up and sets us apart.
To find out more about the services our L&D team can provide please click here.
We operate a strict monthly Performance Management process to ensure standards and performance levels are maintained high whilst under performance is quickly identified and expertly dealt with.
In addition to our dedicated trainers, each contract has a trained member of staff who has local knowledge of the specific training needs of their client. Qualified to a higher City & Guilds standard, they can deliver knowledgeable learning to individual contracts.
This provides numerous benefits:
- Readily available training resource located on the contract
- Opportunities for colleagues to gain qualifications
- Cost reduction and increased efficiency
By constantly training, assessing, monitoring and developing our staff, we ensure our employees are quite simply ‘best in class’.